Claims handling from A to Z

in direct settlement with your insurance company

Claims processing

IFM is your specialist for holistic claims handling. We help quickly and solve the problem from A to Z for you.

Immediate action

IFM specialists provide professional on-site technical emergency measures to minimize damage. We do plumbing, drying and mold treatment work for you.

Consequential damage remediation

With IFM's holistic claims handling, you can rely on efficient remediation  and maximum insurance benefits.
"We solve challenges together as a team. When four different water problems occurred in one apartment within a short period of time, it took a lot out of us. But together we repaired the damage to everyone's satisfaction."
Mujacic M., damage restoration, with IFM since 2020

Restoration of fire, water and storm damage

Do you have fire, water or storm damage to your property? At IFM, we are specialists in the handling and restoration of fire and water damage or gas breakage with the highest quality standards.
With IFM's holistic claims management, you can rely on efficient remediation. While our qualified specialists with many years of experience in handling numerous cases take care of your claim, you can sit back and relax.
Remediation specialist
Many years of experience
Qualified specialist staff with ongoing training
Use of the best equipment

What we do for you?

In the interests of the property owners, property management and tenants, and with special consideration for technical building systems and equipment, we ensure that all processes and measures are carried out quickly and in compliance with the law.
This ranges from structured on-site damage assessment and inventory, to professional immediate technical measures to avert further damage, to taking care of all insurance matters and organizing the entire remediation measures.
We will take care of the complete repair of your damage. We make sure that you receive as much benefit as possible from your insurance contract.

Our areas of responsibility in damage restoration

The area of damage restoration includes all tasks related to the processing of damage. Below you will find an overview.
Claims processing
IFM is an active link between property owner, property management, insurance company, appraisers and tenants
IFM is the interface to insurance companies, experts and surveyors
Structured damage assessment and prompt inventory on site
Direct handling and support of all insurance matters - analogous to motor vehicle accident claims - such as damage reports, negotiations, obtaining of possible expert opinions
Direct settlement with your building insurance possible upon request
Immediate measures and remediation
Professional immediate technical measures on site to minimize damage
Redevelopment with the comprehensive knowledge of facility management
Design according to the state of the art
Damage-minimizing dehumidification using all common drying methods: Insulation layer, screed, cavity, wall and room drying
Mold treatment with the most modern techniques by top trained employees in Germany
Consequential damage remediation
Bricklaying and tiling
Painting and flooring work
Adaptation of electrical installations
Bathroom renovation
Streetcar ceiling renovation
Fire damage cleaning and restoration
Project Management
Preparation of cost estimates
Leading the communication with the tenants
100% complete documentation and transparency of all activities through our document management system in real time

A claim should be settled?

Benefit from our know-how in damage restoration. We are at your disposal for your request.

Your contact persons

Our team will be happy to help you. Contact us now.

Do you have any questions? Do not hesitate to contact us.


Lehnergasse 3, 1150 Vienna
+43 (1) 534 99-0
IFM Immobilien Facility Management und Development GmbH Lehnergasse 3 | 1150 Wien | Telefon: +43 (1) 534 99-0 E-Mail: